Safeguarding & Welfare of Students

At Downham Market Academy safeguarding our students is central to everything that we do and we fully recognise our responsibility under section 157 of the Education Act 2002 to have arrangements in place to safeguard and promote the welfare of children.  We aim to establish and maintain an ethos where pupils feel secure, are encouraged to talk, are listened to and are safe.  We regularly evaluate our approaches to safeguarding and staff receive training every half term on both local and national issues.  Our full policy is available here

The Academy has a team of staff who are all trained to the same level of Designated Safeguarding Leads, each of whom has responsibility for a cohort of students as outlined in the table below.  The named Designated Safeguarding Lead for Downham Market Academy is Mark Eastwood (Deputy Headteacher) who has oversight of all safeguarding at the Academy.  We work closely with local partners at Children’s Services and in the police under the “Operation Encompass” system.  We are also extremely lucky to be supported by PC Sarah Chandler for some days each week as part of the “Safer Schools” initiative.

If you would like to report any concerns you have with the welfare or safety of one of our students, please do get in touch with one of the safeguarding team directly or using the email address:

Our safeguarding team has experience of supporting students and families due to all manner of concerns and we work proactively with a number of external partners.  Please see below for links to organisations that offer support to young people and their families for various reasons:


General support

Private & confidential phone/online chat to trained counsellors.

Articles online to support with lots of different situations that young adults face.

0800 1111


Charity fighting to end child abuse in the UK

Free legal advice for young people regarding human rights

Central resource for all other support agencies regarding the wellbeing of young people

School nursing service text line for support with emotional health, relationships, self-harm, bullying, healthy eating, alcohol, smoking, drugs and much more

Text 07480 635060

Mental Health

Confidential help and advice to young people and anyone worried about a young person in relation to suicide

0800 068 4141

Self-help and confidential support for women and girls who self-harm

Mental health support and information including self-harm

Online advice and referral service for young people who are concerned about mental health


Download the “Calm Harm” app and use it when you have the urge to self-harm. Calm Harm provides tasks to help you resist or manage the urge to self-harm. You can make it private by setting a password, and personalise the app if you so wish. You will be able to track your progress and notice change.


Healthy Relationships

Information to help young people to understand domestic abuse, and how to take positive action if it’s happening to you

Central hub of support information for young people who are the victims of or witness to domestic violence and abuse

Support and practical help to men, women, young people and children of all ages living in Norfolk who have been raped or sexually assaulted. Specialist staff are available 24/7

01603 276381

Advice, support and information to adults and children affected by domestic abuse, living in West Norfolk.  Abuse can be current or historic.

A confidential and non-judgemental support service.

Advice and support on what a healthy, safe relationship looks like for young people

Drugs and Alcohol


Information on drug taking and the effects of different drugs plus support for those worried about drug taking or wanting to quit

0300 123 6600 (phone)  
82111 (text)


Drug and Alcohol Service for children, young people and their families across Norfolk; for those using substances themselves or affected by someone else’s substance misuse

0800 9704866



Support for young people in Norfolk who have suffered bereavement

Support for young people who have suffered bereavement

Online Safety

Advice and central reporting mechanism for any young person who is worried about online sexual abuse or the way someone has been communication online

Advice on using the internet safely


Advice about sex, relationships and the internet

Advice about sexual health and contraception

Other support

Confidential help and advice regarding bullying via the phone or chat rooms

0808 800 2222

Support for young people who care for family members in the home


Information on eating disorders and support services available via online articles, web chats and phone lines

0808 8010711

Support for anyone who has been affected by or is at risk of female genital mutilation (FGM)

0800 028 3550 (NSPCC)


Information and advice for young people who feel vulnerable about forced marriage

0800 1111


At Downham Market Academy, we take measures to protect our students in their use of technology through effective software screeners to prevent misuse and through different opportunities to educate about responsibilities for safe use of technology and the internet.  More details can be found here.


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